Our Commitment to You

At Tennis Point Shop, we’re passionate about tennis and dedicated to ensuring your complete satisfaction with every purchase. Whether you’re searching for the perfect All Court Shoes, a reliable Allround Racket, or stylish tennis apparel, we’re here to support your game both on and off the court. Our straightforward shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve tennis enthusiasts worldwide (excluding parts of Asia and remote areas):

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. International customers may be responsible for customs fees and import duties.

Returns & Exchanges

Our Satisfaction Guarantee

We want you to be completely happy with your tennis gear. If for any reason you’re not satisfied, we accept returns and exchanges within 15 days from the date you receive your order.

Return Conditions

To be eligible for return or exchange, items must meet the following conditions:

  • Items must be in original, unused condition with all tags attached
  • Original packaging must be intact and included
  • Items must be in resalable condition
  • Proof of purchase (order number) must be provided

Step-by-Step Return Process

  1. Submit Return Request: Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Receive Authorization: We’ll respond within 24-48 hours with a Return Authorization Number and shipping instructions.
  3. Package Your Items: Securely package the items in their original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our address:
    Tennis Point Shop
    63 Neal St, Bradford, GB BD3C 1TE
  5. Processing: Once we receive your return, we’ll process it within 3-5 business days.

Refund Information

  • Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your returned items.
  • Refund Method: Refunds will be issued to your original payment method:
    • Credit/Debit Cards: Visa, MasterCard, JCB (processed through our secure payment partners)
    • PayPal: Refunded directly to your PayPal account
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Exchange Process

Prefer a different size, color, or product? Exchanges follow the same process as returns. Please indicate your preferred exchange item in your return request. If the exchange item differs in price, we’ll process the appropriate refund or charge the difference.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Box of balls (once opened)
  • Compression wear (for hygiene reasons)
  • Grips (once removed from packaging)
  • Ball packages that have been opened
  • Personalized or custom-made items

Return Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Tennis Point Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with quantities] Reason for Return: [Please specify: wrong size, defective, changed mind, etc.] Preferred Action: [Refund / Exchange for (specify product)] Contact Phone Number: [Your Phone Number]
Please provide the Return Authorization Number and further instructions.

Thank you,
[Your Full Name]

International Returns

As we serve tennis players globally (excluding parts of Asia and remote areas), international returns are accepted. Customers are responsible for return shipping costs and any customs fees. Please ensure you mark the package as “Returned Goods” to avoid additional customs charges.

Need Help?

Our tennis-loving support team is here to assist you with any questions about shipping, returns, or exchanges:

Email: [email protected]
Address: Tennis Point Shop, 63 Neal St, Bradford, GB BD3C 1TE
Response Time: We typically respond within 24-48 hours

We’re committed to making your tennis shopping experience as smooth as your backhand swing. Thank you for choosing Tennis Point Shop for your tennis equipment needs!