Returns & Exchanges

Our Commitment to Your Satisfaction

At Tennis Point Shop, we’re committed to ensuring you’re completely satisfied with your tennis gear. Whether you’re looking for the perfect All Court Shoes, Comfort Rackets, or the latest tennis apparel, we want every purchase to enhance your game. If you’re not entirely happy with your purchase, our straightforward returns process makes it easy to exchange or return items.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to test your equipment and ensure it meets your playing needs.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be in original, unused condition with all tags attached
• Original packaging must be intact and included
• Items must be in resalable condition
• Proof of purchase (order number) must be provided

Step-by-Step Return Process

1. Submit Return Request: Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Receive Authorization: We’ll respond within 24-48 hours with a Return Authorization Number and shipping instructions.
3. Package Your Items: Securely package the items in their original packaging, including all accessories and documentation.
4. Ship Your Return: Send the package to our address at:
   Tennis Point Shop
   63 Neal St, Bradford, GB BD3C 1TE
5. Processing: Once we receive your return, we’ll process it within 3-5 business days.

Refund Information

Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Refund Method: Refunds will be issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB (processed through our secure payment partners)
• PayPal: Refunded directly to your PayPal account

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Exchange Process

Prefer a different size, color, or product? Exchanges follow the same process as returns. Please indicate your preferred exchange item in your return request. If the exchange item differs in price, we’ll process the appropriate refund or charge the difference.

International Returns

As we serve tennis players globally (excluding parts of Asia and remote areas), international returns are accepted. Customers are responsible for return shipping costs and any customs fees. Please ensure you mark the package as “Returned Goods” to avoid additional customs charges.