Welcome to Tennis Point Shop’s FAQ section! We’re here to help you with any questions about our products, delivery, payments, and more. As your ultimate destination for premium tennis equipment and apparel, we aim to make your shopping experience as smooth as your game on the court. Below, you’ll find answers to common queries. If you don’t see what you’re looking for, feel free to contact our support team.

Product Information

What types of products do you offer?
We specialise in high-quality tennis gear, including All Court Shoes, Allround Rackets, Backpacks, Bags, Ball Packages, Box of Balls, Carpet Shoes, Casual Shoes, Clay Court Shoes, Coaching Equipment, Comfort Rackets, Compression Wear, Court Equipment, Dresses, Grass Court Shoes, Grips, Hoodies & Sweaters, and more. Our products cater to players of all levels, from casual enthusiasts to competitive athletes.
Are your products suitable for beginners or advanced players?
Yes! We offer a wide range of products designed for everyone. For example, Comfort Rackets are great for beginners, while Allround Rackets suit intermediate players. Our accessories like Grips and Compression Wear are versatile for all skill levels. We focus on premium quality to enhance your performance, no matter your experience.
Do you sell badminton equipment?
While our primary focus is tennis, we do have a selection of Badminton items in our menu. However, our main expertise lies in tennis gear, so for detailed badminton inquiries, please check the product descriptions or contact us for specifics.

Delivery and Shipping

What are your delivery options?
We offer two main delivery methods to suit your needs:
  • Standard Shipping: Costs £12.95 and uses DHL or FedEx for delivery within 10-15 days after dispatch. Ideal for urgent needs like new rackets or grips.
  • Free Shipping: Free for orders over £50 (otherwise, standard rates apply), using EMS for delivery within 15-25 days after dispatch. Perfect for budget-friendly orders like bulk ball packages or seasonal apparel.
All orders are processed within 1-2 business days with quality checks to ensure safe transit.
Do you ship worldwide?
Yes, we ship globally to most regions! However, due to logistical constraints, we do not deliver to certain parts of Asia and other remote areas. If you’re unsure about your location, please reach out to our support team for clarification before ordering.
How long does order processing take?
We process all orders within 1-2 business days, which includes quality checks and careful packaging. After dispatch, delivery times depend on your chosen shipping method (10-25 days). We partner with trusted carriers like DHL, FedEx, and EMS to ensure reliability.

Payments and Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost security to protect your privacy.
Can I create an account to track my orders?
Currently, we don’t have a dedicated account system, but you can contact us at [email protected] for order updates. We’re working on enhancing our services and may introduce account features in the future to improve your shopping experience.
Is my payment information secure?
Absolutely! We use industry-standard encryption and partner with reputable payment providers to ensure your data is safe. We never store sensitive information on our servers.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please contact us at [email protected] to initiate a return. Note that shipping costs for returns are the customer’s responsibility, unless the item is defective or incorrect.
Can I exchange a product for a different size or type?
Yes, exchanges are possible within the 15-day return window. Contact our support team with your order details, and we’ll guide you through the process. Availability for exchanges depends on stock, so we recommend acting quickly.
What if I receive a damaged or wrong item?
We’re sorry to hear that! Please email us at [email protected] within 15 days of delivery with photos and details. We’ll arrange a replacement or refund at no extra cost, as we strive for 100% customer satisfaction.

General Inquiries

Who is Tennis Point Shop for?
Our target customers include tennis enthusiasts of all levels—from weekend players and coaches to competitive athletes. We cater to those seeking premium equipment and apparel, such as All Court Shoes for versatile play or Compression Wear for enhanced performance. Our style is professional yet approachable, focusing on quality and reliability to support your tennis journey.
How can I contact customer service?
You can reach us at [email protected] for any questions about delivery, orders, or products. We aim to respond promptly and provide personalised assistance. Our team is composed of tennis lovers who understand your needs!
What makes Tennis Point Shop unique?
We’re not just a retailer—we’re your partner in tennis! With a curated selection of high-quality gear, global shipping (excluding some areas), and reliable delivery options, we’re dedicated to helping you perform your best. Our website style is clean and user-friendly, reflecting our commitment to excellence both on and off the court.

Need more help? Don’t hesitate to email us at [email protected]. We’re here to ensure you have a fantastic experience with Tennis Point Shop!

Address: 63 Neal St, Bradford, GB BD3C 1TE | Email: [email protected]
We accept Visa, MasterCard, JCB, and PayPal. Shipping available worldwide (excluding parts of Asia and remote areas).

// Simple JavaScript to toggle answers document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, () => { const answer = item.nextElementSibling; answer.style.display = answer.style.display === ‘block’ ? ‘none’ : ‘block’; }); }); // Initially hide all answers document.querySelectorAll(‘.answer’).forEach(answer => { answer.style.display = ‘none’; });